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Posts: 2
Registered: ‎12-01-2016
Accepted Solution

Sensor Puck stopped working

The LED to the left of the on/off switch is solid red and the iPad application does not see the sensor.  It worked fine for a few weeks before this.  The battery is fine.

 

Is there a way to reset the device or is it dead.

Posts: 11
Registered: ‎11-21-2014

Re: Sensor Puck stopped working

The red LED indicates a hardware problem. You can try removing the battery for a few minutes then try again to see if it makes any difference.

Posts: 2
Registered: ‎12-01-2016

Re: Sensor Puck stopped working

Thanks, but after leaving the battery out for many minutes, I still have the problem.  Red light stays on.  It appears this guy is dead.  :-(